Undercover Operator Product and Services Terms and Conditions

 

These terms and conditions (“Terms”) govern your access to and use of pre-made templates, systems and operational consultations (“Service”, “Product”) provided by Undercover Operator LLC (“Company”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

 

    1. Use of the Service:

  • 1. Eligibility: By Purchasing this Product, you affirm that you are at least 18 years old or have obtained parental consent to use the Service.
  • 2. Description of Features: This Product grants you access to the pre-made templates and systems of your choice. Each Product contains individual use case systems in addition with the general and functional following features:
    • 2.1. Pre-designed Boards: Kickstart your projects and deal management with a meticulously crafted system by an experienced creative operations team.
    • 2.2. Efficiency Tested: Trust in a board rigorously tested for efficiency, refined through over 100 creative transactions.
    • 2.3. Functional Automations: Streamline project and deal management with built-in automation features, saving time and reducing manual tasks with the possibility of adding more to your own taste.
    • 2.4. Collaborative Add Ons:
      • 2.4.1. Basic CRM: Seamlessly collaborate with your team through a CRM tailored for this management system ensuring smooth communication and task coordination
      • 2.4.2. Financial Specialty Tracking: Keep finances in check with integrated invoice tracking functionalities, internal payment requests or loan management.
    • 2.5. Plug-and-Play Compatibility: Easily adapt the template to various levels of expertise, allowing creative individuals or teams to jump right in and start managing projects or deals more effortlessly.
    • 2.6. Customization Options: Continue to tailor your template to your individual preferences with customizable features, integrations, ensuring flexibility to make this system your own.
  • 3. Account: You agree to provide accurate and complete information when creating an account and to promptly update your account information as needed.
  • 4. Premium Membership and Product Updates: Your premium membership grants you access to all updates made within the scope of the product you have purchased. However, additional items, tools, or new products that are released and not part of the original purchase will not be included in your membership unless separately purchased. Undercover Operator reserves the right to release new content, features, or products that may require additional fees.
  • 5. Media Release: By attending or participating in any live or recorded sessions, including but not limited to office hours, webinars, or classes provided by Undercover Operator, you grant Undercover Operator permission to record, photograph, or otherwise capture your voice, face, likeness, or any other identifiable aspect. You further consent to the use of these recordings or media for marketing, promotional purposes, or other business-related activities, without compensation. You waive any rights of privacy or approval regarding the use of your voice, face, or likeness in such recordings or media, as well as any future claims, including but not limited to defamation or invasion of privacy.
  • 6. Prohibited Activities: You agree not to engage in any illegal or unauthorized use of the Service or violate any laws in your jurisdiction.

    2. Product Fees and Payments:

  • 1. Payment Obligations: By Purchasing this Service, you agree to pay the costs and fees as specified in the Product listing at the time of signup.
  • 2. Changes to Fees: The Service fees are subject to change at the discretion of the Company. A Reasonable notice of 30 days will be provided to you of any changes to the costs or fees that may apply to you.
  • 3. Your Consent: By continuing to use the Service after the effective date of the fee change, you consent to the new costs and fees. If you do not agree to the new fee, you may cancel your Service use in accordance with the termination provisions outlined hereafter.
  • 4. Refund Policy: All sales are final. Due to the nature of our digital products and the individual client account distribution, we are unable to offer refunds or cancellations after purchase. Once a product has been delivered, it cannot be retrieved, and refunds will not be issued under any circumstances. By purchasing, you acknowledge and agree to this policy.

    3. Accounts Receivable:

  • 1. Late Fee and Default: If you fail to make a timely payment for the Service, the Company reserves the right to impose a late fee. The late fee amount of $50 and cure period of 45 days will be imposed. If no payment is received within the cure period all Service and Product obligations from the Company will be terminated.
  • 2. Suspension of Services: In the event of a missed or late payment, the Company reserves the right to suspend your access to the services provided under this Service until payment is received in full. The Company shall not be liable for any losses or damages incurred by you as a result of the suspension of services due to late payment.
  • 3. Reinstatement of Services: Once the outstanding payment, including any applicable late fees, is received in full, the Company will reinstate your access to the services provided under their purchase within a reasonable timeframe.
  • 4. Termination of Services: If you fail to make payments within the specified period following the due date and after receiving notice of the overdue payment, the Company reserves the right to terminate your Services without further notice. The Company shall not be liable for any losses or damages incurred by you as a result of the termination of your Services due to non-payment..
  • 5. Collection of Outstanding Amounts: In the event of non-payment the Company reserves the right to pursue collection of the outstanding amounts through legal means, including but not limited to, engaging a collection agency or initiating legal proceedings.

    4. Intellectual Property:

  • 1. Ownership: All intellectual property rights in the Service, including but not limited to designs, templates, and content provided through the Service, are and shall remain the exclusive property of the Company or its licensors.
  • 2. License: Subject to these Terms, the Company grants to you a limited, non-exclusive, non-transferable license to use the designs and templates provided through the Service solely for your personal or internal business purposes.
  • 3. Prohibited Activities: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the designs or templates provided through the Service for any purpose other than as expressly authorized by the Company in writing.
  • 4. No Redistribution: You acknowledge and agree that the designs and templates provided through the Service are for your use only within the scope of your Service. Redistribution, sharing, or transferring of the designs or templates outside of this Product is strictly prohibited.
  • 5. Unauthorized Use: Any unauthorized use of the designs or templates, including but not limited to replication, duplication, or sale, may constitute a violation of the intellectual property terms listed herein and could result in legal action by the Company.
  • 6. Remedies: In the event of a breach of this section, the Company reserves the right to suspend or terminate my/our access to the Service without prior notice and pursue any other legal remedies available under applicable law.

    5.Technical Support:

  • 1. In the event of technical support or outstanding issues with a service or product, please contact our support team support@undercoveroperator.com

    6. Accuracy of Content:

  • 1. Content: The Company will make no representations or warranties regarding the accuracy, completeness, or reliability of any content provided through the Service.

    7. Privacy:

  • 1. Information Collection: By purchasing this Product, You acknowledge and agree that the Company may collect certain personal information from me/us for the sole purpose of setting up my/our account and collecting payments. This information may include but is not limited to my/our name, email address, billing address, payment details, and any other information necessary to provide the Service.
  • 2. Use of Information: The personal information collected from me will be used solely for the following purposes:
    • 2.1. Setting up and maintaining the my/our account.
    • 2.2. Processing payments and fulfilling my/our orders.
    • 2.3. Communicating with me/us regarding the Service, including but not limited to account notifications, billing inquiries, and service updates.
  • 3. Data Security: The Company takes reasonable measures to protect the security and confidentiality of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and the Company cannot guarantee the absolute security of your information.
  • 4. Third-Party Service Providers: The Company may engage third-party service providers to assist with the collection, processing and storage of your personal information. These service providers are contractually obligated to maintain the confidentiality and security of the User’s information and are prohibited from using this information for any other purpose.
  • 5. Disclosure of Information: The Company may disclose your personal information if required to do so by law or if the Company believes that such disclosure is necessary to comply with a legal obligation, protect User rights or property, or prevent fraud or illegal activity.
  • 6. Data Retention: The Company will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  • 7. User Rights: Users have the right to access, update, or delete personal information at any time. Users may also have the right to object to or restrict certain types of processing of their personal information. To exercise any of these rights, please contact the Company using the contact information provided.
  • 8. Changes to Privacy Policy: The Company reserves the right to modify or update this Privacy Policy at any time. Any changes to the Privacy Policy will be posted to Users. Users continued use of the Service after the notification or posting of any changes constitutes User acceptance of such changes.
  • 9. Data Collection: We may collect and use personal information as outlined in our Privacy Policy. By using the Service, you consent to the collection and use of your information in accordance with our Privacy Policy.
  • 10. User Account Responsibility: You are responsible for maintaining the confidentiality of my/our account credentials and for all activities that occur under my/our account. You agree to notify the Company immediately of any unauthorized use of the account or any other security breach.

    8. Disclaimer of Warranties:

  • 1. As Is Basis: The Service is provided on an ‘as is’ and ‘as available’ basis, without any warranties of any kind, express or implied.

    9. Limitation of Liability:

  • 1. Exclusion of Damages: In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, or goodwill.
  • Limitation on Liability: The Parties acknowledge and agree that Company shall not be liable or responsible to pay as damages any amounts in excess of the total amount paid by User to Company as part of the Services, this Agreement, and the Terms. Under no circumstance related to any claim, cause of action, or demand, inclusive of an award of attorneys’ fees and costs, shall Company be liable to User for any amounts in excess of the total amounts User has paid to Company. The total damages that may be awarded includes attorneys’ fees and costs shall be less than the amounts paid by User to Company. Additionally, User shall defend, indemnify, and hold harmless Company from any and all claims, causes of actions, demands, lawsuits, or matters relating to or arising out of this Agreement, the Terms, or the Services made by any third party against Company, and User agrees that the total amount potentially due to such third party is limited by this same Liability Limitation wherein Company shall not be liable for any damages, including attorneys’ fees and costs, to third parties, relating to User’s use or non-use of this Agreement, the Services, and the Terms.

 10.Termination:

  • 1. Either party may terminate this agreement upon 30 day written notice.
  • 2. The Company reserves the right to terminate or suspend your Service at any time without prior notice for any reason, including but not limited to, breach of these Terms or violation of applicable laws, defaulting on Product payments,

 11.Governing Law and Limitations:

  • 1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Arizona, without regard to its conflict of law provisions.
  • 2. Arbitration: The Parties agree that any dispute arising out of this Agreement, the Terms, or the Services provided herein shall be subject to mandatory, binding, and non-appealable arbitration by a single arbitrator. The Parties expressly acknowledge and agree that this Arbitration requirement deprives any Court of jurisdiction over any dispute regarding this Agreement, the Terms, or the Services provided herein. A party wishing to bring a claim through arbitration must submit the demand for arbitration in writing to the other party. The responding party shall acknowledge the demand for arbitration and the parties shall mutually decide on a single arbitrator to adjudicate the matter. In the event the parties are unable to decide on an arbitrator, the parties shall submit the claim to AAA, and an arbitrator will be chosen by AAA to adjudicate the matter. The Parties agree that either party that prevails at the arbitration shall be entitled to its fees and costs incurred there, subject to the provisions of 10.1 above.

 

 12. Changes to Terms and Conditions:

  • 1. Updates: The Company reserves the right, at their sole discretion, to modify or replace these Terms at any time. If a revision is material, the Company will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s sole discretion.

 

Please review these terms carefully prior to purchasing. If you have any questions or concerns feel free to contact us. By continuing with your purchase, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.